Our Insurance Backed Guarantee Policy & Deposit Protection

We understand that home improvement projects are larger purchases that you won’t make often. We want to assure you that your money is carefully handled & your purchase is & will be protected by the IWA (The Independent Warranty Association).

Sherborne Windows have been working in partnership with the IWA for over 21 years, the IWA who are one of the leading organisations in the U.K. to administer Deposit Protection and Guarantee Insurance to consumers within the home improvement market.

How does it work?

The Deposit Protection

Once you’ve chosen your new windows and doors & paid your deposit, we will automatically notify the IWA who will process your deposit protection documents. The IWA will directly issue you a certificate to acknowledge the deposit payment made and ensure you are protected subject to the terms and conditions on the certificate. It’s as simple as that.

We can also offer IWA protection for any Glazed Extensions which our designers can discuss this in more detail with you personally.

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Ultraframe Conservatory
Glazed Extension

The Guarantee Insurance

Once the installation has been completed & you’ve made the final payment, the IWA Guarantee Insurance will commence. This policy is insured for up to ten years and is underwritten by FCA authorised Insurers, subject to the terms and conditions on the Certificate. The policy will be issued directly by IWA, without one you won’t be covered so make sure you keep the paperwork safe when it arrives. For further information regarding the T&C’s please contact IWA.

It’s a continuous policy with no need to renew at any point, and if you are planning on selling your home, it’s fully transferable (subject to the T&C’s of the original installers guarantees). The policy is also covered by the Financial Services Compensation Scheme (FSCS).


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What does it mean to me?

The IWA offer protection for our customers in the very unlikely event of our company ceasing to trade. The T&C’s will be in your policy documents.

Choosing to improve your home is a big decision. We know our customers are in safe hands with us, but we want to give you even further peace of mind that you’ve made the right choice. Both the Deposit Protection & the Guarantee Insurance are given to all customers for any project you choose to instruct us to complete.

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Windlesham Conservatory & Orangery Showsite

Lavershot Barns, London Road (A30), Windlesham, GU20 6LL

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Farnborough Window & Door Showroom

135 Lynchford Rd, Farnborough, Hants GU14 6HD

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Timber windows showroom in Hartley Wintney interior

Timber Windows of Hartley Wintney Showroom

55 High Street, Hartley Wintney, Hook, RG27 8NY

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Timber Windows of Sunningdale Showroom

2 Broomhall Buildings, London Road, Sunningdale, SL5 0DH

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