Coronavirus update

Monday 30th March 2020 – an update from Chris Long, our MD & Founder

Further to the message posted on our website on the 23rd March 2020, I would like to issue a further update.

Firstly, can I please say a big thank you to all our staff & clients who have been so supportive over the last week or so! It’s not an easy time for anyone but all of the messages of support & offers of assistance have been very gratefully received.  Thank you.

All Sherborne sites are now closed. All works have been suspended and any emergencies were addressed last week and are now fully complete. All of our staff have now been stood down and are safely at home looking after themselves & their families. Additionally, we have given permission to some of our staff to use their Sherborne vehicles should they need to in case of a personal emergency or for essential travel if they have no other way to travel. Therefore, if you do see a Sherborne vehicle on the roads it will be for this reason.

On a positive note, our order book is very full & we’ll have lots of work to get back to. If you have placed an order with us which has now been delayed due to the current circumstances, please be rest assured that a member of our team will be in contact directly to update you as soon as possible. If you would like any additional assistance, please contact us via the website contact form or via the email provided below. Like most businesses, we are awaiting some clarity from the UK Government as to when we can return to business as normal and as soon as we are advised we can return to work safely, we will be in touch.

enquiries@sherbornewindows.co.uk

We have set up a small team that are working remotely that will be on hand to deal with any enquiries or emergencies.

New Enquiries:

Our sales team are now set up remotely so that all new enquiries can be dealt with quickly & efficiently. We have full access to everything we need to prepare information and quotations. If you have any queries relating to a new enquiry please contact us via email: enquiries@sherbornewindows.co.uk .

Our Price Promise

We are pleased to announce that we have introduced a NEW scheme to ‘lock-in’ the prices provided on any new quotes and existing quotes over the last 6 months. These will also get a priority pass for any new orders that are processed when we can return to work. To take advantage of this scheme, please get in touch to place your order before 31st June 2020 with a nominal holding deposit.

We are very conscious of the fact that our lead times are going to extend due to the current situation and are recommending to anyone who wants work done as soon as is safe to do so, to take advantage of our NEW ‘lock-in’ scheme now.

Emergencies:

Our team is still on hand to help deal with any emergencies. Please do contact us via our enquiries email address at enquiries@sherbornewindows.co.uk if you need help or advice relating to the work we do. We’ll do all we can to help anyone in need – providing it is safe to do so.

These are unprecedented times but we are all hearing positive stories of all the good there is out there, clearly we all have to adapt daily to the challenges we’re all now facing. We will get through this and things will get back to normal. In the meantime if there is anything we can help with please do contact us by email and most importantly please take care & stay safe.

With Kind Regards,

Chris Long

Monday 23rd March 2020 – A message from Chris Long our MD & Founder:

Further to the recent statement from the Prime Minister we need to take measures to avoid any unnecessary movement of people and help us all avoid contact.

With this in mind we had already taken the decision to close all 3 of our showrooms and that happened at close of business on March 23rd 2020.

As of March 24th we are no longer carrying out installations for the time being. We understand how difficult this will be and how it may affect some of our clients, however as a business that has always tried to do the right thing we must protect our staff, clients & suppliers as well as the wider community we work in. Our management team will be in touch with you directly should this affect an order that you have placed with us.

Our enquiries team are working remotely and are on hand to answer any queries you may have. However, we will not book or carry out any installations until it is deemed safe to do so.

If you wish to book an installation for later in the year, we will honour any price given during consultation.

For any urgent communication with us please use our enquiries email address below which will be checked intermittently, I would respectfully ask everyone to be as understanding as possible throughout the temporary closure of our business.

enquiries@sherbornewindows.co.uk

In almost 30 years of running Sherborne these are unchartered & unprecedented times and the most important thing is to stay at home and protect our families and loved ones. This is going to be very tough for everyone but we must heed the advice given and avoid any unnecessary contact with people.

We are currently working out ways we can keep everyone updated and we will be using our website & social media to that effect.

We will get through this and by taking these steps I hope that in some small way Sherborne will help the return to some form of normality as quickly as possible.

Stay Safe & Best Wishes

Chris Long

Sherborne Showcentres

Windlesham Showsite

Windlesham Conservatory & Orangery Showsite

Lavershot Barns, London Road (A30), Windlesham, GU20 6LL

Visit Showsite
Farnborough Showroom

Farnborough Window & Door Showroom

135 Lynchford Rd, Farnborough, Hants GU14 6HD

Visit Showroom
Timber windows showroom in Hartley Wintney interior

Timber Windows of Hartley Wintney Showroom

High Street, Hartley Wintney, Hook, RG27 8NY

Visit Showroom

Please view our announcement in regards to COVID-19 Read More